Home > Cellphone, Current Events, Information Technology, Microsoft, Operating Systems, Technology, Windows Phone 7 > Microsoft Investigates Windows Phone 7 Excessive Data Usage

Microsoft Investigates Windows Phone 7 Excessive Data Usage

January 12, 2011 Leave a comment Go to comments

Microsoft boss Steve Ballmer has promised updates to the operating system soon

“Several net forums detail complaints from people that say their phones are automatically eating into their monthly data plans without their knowledge.

Some have complained that their phone sends “between 30 and 50MB of data” every day; an amount that would eat into a 1GB allowance in 20 days.

Most complainants are based in the US.

“I received an e-mail from AT&T saying that I was close to my 2GB data limit which truly shocked me as I feel I do not use data that much,” a phone owner called Julie told Paul Thurrott’s supersite for Windows.

“I went and looked at my AT&T account online and noticed that my phone was sending huge chunks of data seemingly in patterns.”

Another said that they had noticed that the phone’s “idle data usage is around 2-5MB per hour”.

“This seems quite excessive to me – what exactly is being transferred? This even happens at night when I’m not getting any e-mails at all,” they wrote on Howard Forums.

Some have speculated the problem may be related to the phones sending “feedback” to Microsoft about the software’s performance or that the phones are using a 3G connection even when wi-fi is available.

“We are investigating this issue to determine the root cause and will update with information and guidance as it becomes available,” said a Microsoft spokesperson.”


Update: Microsoft explains Windows phone 7 ‘phantom data’

Update: Yahoo confirmed culprit in Windows Phone data usage overages

Update: Yahoo: nonstandard IMAP implementation to blame for Windows Phone 7 data leak

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